FAQ's

LIPSERVICE Questions

LipService, how can you help me get rid of my cold sore?


LipService is a concierge medical service that focuses exclusively on the health of your lips. Becoming a LipService member gives you access to U.S. licensed, board certified doctors from the convience of your phone or computer. We help you take control of your lips. Using our service, you will undero a quick but comprehensive medical evaluation by answering questions tailored specifically for you. Once you complete our questionairre, one of our doctors will review your records and see whether you are a good candidate for prescription cold sore treatment. When treating a cold sore, SPEED IS KEY. If you feel that tingle, the Herpes virus is reactivating and you only have a limited time before that tingle becomes a full blown painful crusty blister. This is why we send the prescription medication to your local pharmacy for pickup ASAP, to get you back to doing the things you love.




Will my insurance pay for LIPSERVICE?


While LIPSERVICES' fee is not covered by insurance, you can use your health insurance to help pay for your prescription medications at your local pharmacy. Our fee includes online diagnosis, personalized treatment plan, access to doctors, and prescription refills to make sure you are always covered.




Can I use LIPSERVICE if I don't have insurance?


Absolutely! Our fees are completely separate from insurance, and include an online diagnosis, personalized treatment plan, constant access to doctors and prescription refills to make sure you are always protected the next time you get the tingle. If you do have health insurance, you should be able to use that to help pay for your prescription medication at your local pharmacy. . If you don't, we can refer you to discount prescription websites such as GoodRx to help you find the lowest cash pay prices.




When will I be charged?


You will be charged at the time of your initial online consultation. If you choose one of our membership plans, you will be automatically billed at the beginning of each new cycle.




Where do I get my medication?


In order to make sure you get your medication as soon as possible, we will send your prescription to your local pharmacy of choice.




How much does the medication cost?


The price of the medication will vary based on whether you are paying cash, using health insurance, which pharmacy you choose, etc. We recommend checking out discount prescription websites such as GoodRx, to see which pharmacy near you has the lowest prices.




Can I use my FSA/HSA to pay for LIPSERVICE?


Unfortunately, as of right now, HSA's and FSA's can NOT be used to pay for online telemedicine membership fees, however, they can be used to pay for your prescription medication through your local pharmacy!




What is the best way to contact you?


If you have a non-medical question, the quickest and easiest way is to send us an email at support@lipservice911.com . If you have a medical question, please contact your healthcare provider through the app or portal.





General cold sore / herpes questions

How long does a herpes outbreak last?


Without treatment, herpes will usually last between 1 to 2 weeks. With prescription medication prescribed by LIPSERVICE'S board certified physicians, this can be cut down to a few short days or possible averted completely!




What does oral herpes look like?


Usually 1-2 days after the initial prodromal symptoms (tingle), small reddish blisters filled with a yellowish fluid begin to form. The small blisters will then join together forming one larger blister. As the blisters progress, they will turn yellowish and crusty before the scabs fall off leaving normal appearing skin beneath.




Is a cold sore Herpes?


Yes, a "cold sore" or "fever blister" is another name for herpes labialis, which is caused by the herpes simplex virus.




Can dogs get herpes?


DEFINENTLY NOT, atleast not from you that is! The two strains of the herpes simplex virus (HSV-1 & HSV-2) can only survive in humans and can not be passed to dogs. There is a strain of herpes that dogs can get, but luckily, they can't transmit that to us either!




How do you know if you have herpes?


That's a great question and you have come to the right place! A herpes diagnosis is generally made by a doctor clinically, which means based on its history and appearance. Luckily for you, that is our specialty. We at LipService, make it as easy as filling out a short questionairre, sending us a picture, and you can have a fast diagnosis and treatment plan without ever having to leave your house.




Can you get Herpes from kissing?


Yes! Herpes is spread through direct or indirect contact with infected saliva, skin or mucosa. Kissing, sharing forks, spoons, toothpaste, oral sex, etc can most certainly spread herpes from one person to another. If someone has genital herpes, they can give someone oral herpes and vis a versa.




Is chickenpox herpes?


No, chickenpox is not the same as herpes. While they are both caused by viruses, chickenpox is caused by by the varicella-zoster virus while herpes is caused by the herpes simplex virus. Two completely different viruses!




What percentage of people have herpes?


Data from National Health and Health Examination Survey showed that during 2015–2016, prevalence of herpes simplex virus type 1 (HSV-1) was 47.8%, and prevalence of herpes simplex virus type 2 (HSV-2) was 11.9%. And remember, HSV-1 is most likely to cause cold sores on the mouth, while HSV-2 is more likely to cause genital Herpes. MORE INFO HERE




What are the first signs of herpes?


Often the first sign of an upcoming cold sore (fever blister) is a tingling or burning sensation on the lip.Usually within 24 hours, this will progress to blistering and a full-blown cold sore outbreak.




How do you get rid of a cold sore fast?


We are so glad your asked! The fastest way to get rid of a cold sore is prescription herpes medication. Numerous studies have shown that if you take prescription medication at the first sign of an upcoming cold sore (usually a tingling or burning sensation), you can decrease the pain, redness, duration, can often prevent it from ulcerating or even aborting the cold sore altogether. With our LIPSERVICE membership, you can be diagnosed and have prescription medicine sent to your local pharmacy FAST, often in as little as one hour, without ever having to go to a doctor's office!




Can you get a cold sore in your nose?


Yes, while cold sores are most commonly found around the mouth and on the lips, it is possible to get cold sores in your nose.




When is a cold sore healed?


A cold sore is healed when the scab falls off, leaving healthy appearing skin underneath.




When does a cold sore stop being contagious?


While anyone infected with the herpes virus can spread it at any time, the most high risk time would be when you have an active outbreak. Our advice to you is to wait until your lips are completely healed before you get back to canoodling.




How long does it take for a cold sore to go away?


Without treatment, cold sores will usually last between 1 to 2 weeks. With prescription medication prescribed by LIPSERVICE's US Licensed physicians, this can be cut down to a few short days or possibly averted completely!!




What is a cold sore (fever blister) ?


Cold sores, also known as a "fever blisters" or "Herpes labialis" is a condition caused by the herpes simplex virus, or as most people know it, "herpes", or "your little buddy". Once the virus is contracted, it attaches to a nerve cluster around your mouth where it will forever remain. When a particular stress on the body triggers the virus to become active, the "cold sore" will form, resulting in clusters of small blisters that form on and around the lips.




Why did I get this cold sore?


If you have a cold sore, that means you have been infected by the herpes simplex virus. While some people think of having a cold sore as an embarassing topic, the truth is, many of us were exposed to this virus at a young age, and had no idea! The virus is spread from person to person, often after sharing a kiss, cups, forks, knives, toothbrushes, kazoos, bagpipes, blow guns, etc...the list goes on. While it is also possible to "catch" oral herpes after giving oral sex to someone infected with genital herpes; this form of contraction is considered more rare and is also nothing to be ashamed of! Most importantly, the easiest way to spread herpes is to share anything while someone is having an active outbreak, due to "viral shedding".




What are the symptoms of a cold sore?


Cold sore symptoms can vary from person to person, but often include red painful blisters on and around the lips, mouth, and nose which eventually burst and form crusty scabs. These symptoms usually last around 1-2 weeks. People will often know when a cold sore is coming as they feel the dreaded "lip tingle." Our mission at LIPSERVICE is to take the anxiety out of that tingle, and get you healed up and back to your life as quick as possible!! CLICK HERE TO LEARN MORE ABOUT THE STAGES OF A COLD SORE / FEVER BLISTER




Is there a cure for herpes?


Unfortunately at this time, there is no "herpes cure". Once infected, the virus will remain latent (asleep) in your body until it gets reactivated and wakes back up. Some reasons the herpes virus may be triggered are stress, heat, cold, sunlight, or trauma. DON'T PANIC. With a little planning and the proper treatment regimen *cough LIPSERVICE cough cough* you will feel the closest that you have ever felt to having your condition "under control". Have you ever dreamed of a world with fewer, smaller and less frequent outbreaks? We have too. Let's get after it.




How can I prevent herpes outbreak?


Once infected with the herpes virus, the best way to prevent a herpes outbreak is to avoid "triggers." These triggers can include cold, heat, stress, and trauma. If you are going skiing, make sure to wear a scarf and cover your face. If you are going to the beach, use a lip balm with spf to protect your lips. If you have a final exam or public presentation coming up, try your best to stay relaxed (i.e. try listening to Careless Whisper by George Michaeal on repeat while holding a puppy). We have included a youtube link to Careless Whisper for your listening pleasure. You're welcome.





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Non-medical questions:    support@Lipservice911.com

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*all photos are models and not actual patients.

*If you are interested in a prescription product, Lipservice will assist in setting up a visit for you with an independent physician who will evaluate whether or not you are an appropriate candidate for the prescription product and if appropriate, may write you a prescription for the product which you can fill at the pharmacy of your choice.

*The information contained on this website is for informational purposes only and does not constitute medical advice. The information contained herein is not a substitute for and should never be relied upon for professional medical advice. Always talk to your doctor about the risks and benefits of any treatment.